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Stacey F. NagataUtrecht University, Utrecht, The Netherlands
Herre van Oostendorp Utrecht University, Utrecht, The Netherlands
Mark A. Neerincx Delft University of Technology, Soesterberg, The Netherlands
ACM International Conference Proceeding Series
archiveProceedings of the conference on Dutch directions in HCI table of contents
Amsterdam, Holland
SESSION: HCI and society table of contents
Page: 9
Year of Publication: 2004
ISBN:1-58113-944-6
Abstract:
The Personal Assistant for onLine Services (PALS) project aims to develop an intelligent interface that facilitates efficient user interaction through personalization and context awareness with commerce web sites on a handheld device. The types of assistance services and interaction support represented by a mobile personal assistant have been investigated in the PALS project. Scenario Based Design was used to develop the PALS framework for the personal assistance services, generic scenarios and a usage model. The service concepts (e.g. direct, solicited, non-solicited, independent) characterize interaction between the user and virtual assistant during mobile web tasks. The generic scenarios and usage model aid to develop design and interaction of the PALS interface. A theme of "personal customer support" through an attentive interactive display can aid user acceptance of mobile web task assistance.
My Discussion:
At first a technologist reading this paper might wonder "Where is the meat?" Where is the actual system, where are the user tests, how does this system interact with the actual wired world? The paper seems to be about people sitting in a room going "Wouldn't it be nice if..." with regards to working on connected handhelds in the real world, and the result seems like a blue-sky agent-based system. But that would be missing the point that this paper is a description of a formalization of the blue-sky thinking. As much as our eyes glaze over when being described the beautiful world of future digital avatar assistant, reality is that if we actually want these avatars to appear for real and actually work, nailing down what exactly they should do and how before they are built is imperative, lest we end up with compromise solutions yet again because we are trying to cobble systems together bottom-up. Thus the formalizations of what actual interactions and modes of communications need to be supported is useful for anyone wanting to seriously make useable systems for mobile interaction in the domain of managing your electronic life on the run. These formalizations are using the latest ideas: how to manage and block IM, how to deal with lapses in communication, things that hamper mobile connected usability that currently are being taken for granted. Builders of current and future systems could do far worse than browsing these formal scenarions and find out what users actually want.
Slightly disturbing about this paper is how many of the references are about the same work, as if it is happening in complete isolation of other work done in academia.
Stacey F. NagataUtrecht University, Utrecht, The Netherlands
Herre van Oostendorp Utrecht University, Utrecht, The Netherlands
Mark A. Neerincx Delft University of Technology, Soesterberg, The Netherlands
ACM International Conference Proceeding Series
archiveProceedings of the conference on Dutch directions in HCI table of contents
Amsterdam, Holland
SESSION: HCI and society table of contents
Page: 9
Year of Publication: 2004
ISBN:1-58113-944-6
Abstract:
The Personal Assistant for onLine Services (PALS) project aims to develop an intelligent interface that facilitates efficient user interaction through personalization and context awareness with commerce web sites on a handheld device. The types of assistance services and interaction support represented by a mobile personal assistant have been investigated in the PALS project. Scenario Based Design was used to develop the PALS framework for the personal assistance services, generic scenarios and a usage model. The service concepts (e.g. direct, solicited, non-solicited, independent) characterize interaction between the user and virtual assistant during mobile web tasks. The generic scenarios and usage model aid to develop design and interaction of the PALS interface. A theme of "personal customer support" through an attentive interactive display can aid user acceptance of mobile web task assistance.
My Discussion:
At first a technologist reading this paper might wonder "Where is the meat?" Where is the actual system, where are the user tests, how does this system interact with the actual wired world? The paper seems to be about people sitting in a room going "Wouldn't it be nice if..." with regards to working on connected handhelds in the real world, and the result seems like a blue-sky agent-based system. But that would be missing the point that this paper is a description of a formalization of the blue-sky thinking. As much as our eyes glaze over when being described the beautiful world of future digital avatar assistant, reality is that if we actually want these avatars to appear for real and actually work, nailing down what exactly they should do and how before they are built is imperative, lest we end up with compromise solutions yet again because we are trying to cobble systems together bottom-up. Thus the formalizations of what actual interactions and modes of communications need to be supported is useful for anyone wanting to seriously make useable systems for mobile interaction in the domain of managing your electronic life on the run. These formalizations are using the latest ideas: how to manage and block IM, how to deal with lapses in communication, things that hamper mobile connected usability that currently are being taken for granted. Builders of current and future systems could do far worse than browsing these formal scenarions and find out what users actually want.
Slightly disturbing about this paper is how many of the references are about the same work, as if it is happening in complete isolation of other work done in academia.
# posted by Unknown @ 2:52 PM
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